Política de reembolso

Obtenga un 10% de descuento en su primer pedido

Desbloquea descuentos exclusivos por compras al por mayor

Política de reembolso

Customer Satisfaction

We are committed to ensuring that you are 100% satisfied with your order.

If you encounter any issue after receiving your product, please contact us within 30 days of delivery.

Please do not return any items without prior confirmation from our customer service team.
Eligible Refund & Replacement

We offer replacement or refund in the following cases:

Damage occurred during shipping Incorrect item received (wrong product, part, material, or size) Clear manufacturing defects or quality issues

Important Note for Custom Products
Due to the nature of custom-made products, refunds are not available in the following cases:

a/Issues caused by customer-submitted designs or files

b/Product meets order specifications but does not match personal expectations

c/Import duties, taxes, or additional charges (these are the responsibility of the buyer)
Quality Dispute Resolution

If you have any quality-related concerns, please follow the process below:

Contact us within 30 days of receiving the product Provide your order number and clear photos or videos of the issue We will review your case within 3–5 business days Depending on the situation, we may offer: Free replacement Partial or full refund Reproduction of the product

We are committed to providing fair and reasonable solutions.
Shipping & Returns

If the return is due to customer reasons, the customer is responsible for return shipping costs If the issue is caused by our error, we will cover all related shipping costs
Order Cancellation

Orders can be cancelled before production begins (within 30 days) Once production has started or the order has been shipped, cancellation is not possible
Force Majeure & Shipping Disclaimer

We are not responsible for delays or failures caused by events beyond our control, including but not limited to:

Natural disasters (earthquakes, typhoons, floods, etc.) War, civil unrest, or government actions Customs inspections or clearance delays Delays or losses caused by international shipping carriers Other unforeseeable force majeure events

We will assist in tracking and support where possible, but delivery timelines cannot be guaranteed under such circumstances.
Refund Process

Refunds will be issued to the original payment method. Processing time depends on the payment provider:

Credit/Debit Card: 5–15 business days Bank Transfer: around 5 business days PayPal: usually within 1 business day
Contact Information