FAQs

Q1: I’m new to custom merch. How do I get started?

No worries—even if this is your first time ordering custom merchandise, our team will guide you through the entire process!

  • Personalized Assistance: Contact us anytime for one-on-one guidance.
  • Direct Order: Or place an order online following your project requirements.
Q2: What is the order process?

Here is our standard order process:

  1. You submit your design
  2. We provide a quotation
  3. You confirm the order
  4. We create a mockup for you
  5. You approve the mockup
  6. You complete the full payment
  7. We proceed with production and shipping
Q3: Can I get a sample?

Yes, samples are available in two options:

  • Photo Sample: After the sample fee is paid, we’ll make a sample and send clear photos or videos for your approval.
  • Physical Sample: We can produce and ship the physical sample directly to you (freight collect).
Q4: How do I track my shipment?

We’ll provide a tracking number once your order is shipped. You can check the delivery status online anytime.

Q5: I need my order urgently. Can you rush it?

Yes! Rush orders can be arranged through our customer service team. The exact turnaround time depends on your design, required processes, and our current production schedule. We will evaluate your project and provide the fastest possible timeline.

Q6: I received incorrect items. What should I do?
  • If the mistake came from your provided information or approval: A remake fee will apply.
  • If the mistake is on our side: We will remake your items for free.