Privacy policy

1. Introduction

Welcome to Makilili (https://makilili.com), operated by MAKILILI TECHNOLOGY CO., LIMITED (Hong Kong).

We respect your privacy and are committed to protecting your personal information when you access or purchase customized acrylic products from our website.

This Privacy Policy explains how we collect, use, share, and safeguard your personal data.

2. Information We Collect

Information You Provide

We may collect the following information that you voluntarily provide to us:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Custom product details, including text, images, and uploaded files
  • Order and payment information (we do not store full payment card details)

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Operating system
  • Browsing behavior and activity

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies, including:

  • Google Analytics
  • Meta (Facebook) Pixel
  • Google Ads
  • TikTok Pixel

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill custom orders
  • Communicate order, shipping, and customer support updates
  • Provide customer service and technical support
  • Improve website performance and user experience
  • Send marketing communications (you may unsubscribe at any time)
  • Prevent fraud or unauthorized activities
  • Comply with applicable legal obligations

We will not use your customized images, designs, or uploaded files for marketing communications or promotional purposes without your explicit consent.

4. Sharing of Information

We do not sell your personal information.

We strictly will not use your personal information, including any customized images, designs, or files you upload, for advertising, marketing, or promotional purposes without your explicit consent.

We may share your data only in the following circumstances:

  • Payment processors, such as Shopify Payments and PayPal
  • Shipping and logistics providers for order fulfillment and delivery
  • Analytics and advertising platforms, including Google, Meta, and TikTok, solely for website analytics, advertising measurement, and related services. We do not provide or share your customized images, designs, or uploaded files with these platforms for their advertising or promotional use.
  • Legal or regulatory authorities, when required by applicable law, regulation, or legal process

We only share information that is reasonably necessary for the relevant purpose.

5. Data Retention

We retain order information only for as long as necessary to:

  • Fulfill orders
  • Provide after-sales support
  • Comply with applicable legal obligations

Contact information may be retained while you remain subscribed to our marketing communications or services.

Data that is no longer required will be securely deleted or anonymized where appropriate.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Restrict or object to the processing of your personal data
  • Withdraw your consent at any time where processing is based on consent

EU and UK users are protected under the General Data Protection Regulation (GDPR).

California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

You may exercise your applicable rights or contact us regarding this Privacy Policy by emailing us at:

📧 support@makilili.com

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data, including Secure Socket Layer (SSL) technology, encryption, secure servers, and access control.

However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal data.

8. Personal Data Breach

In the event of a personal data breach, we will:

  • Assess the risks associated with the breach promptly
  • Take necessary containment and corrective actions
  • Notify affected users and relevant authorities when required by applicable law
  • Document and maintain records of data breach incidents, even when notification is not legally required

9. Children's Privacy

This website is not intended for individuals under 16 years old.

Users must be at least 16 years old or have parental or guardian consent to use our services.

10. Cookies

We use cookies and similar technologies to improve website functionality and user experience, including:

  • Saving shopping cart and checkout progress
  • Website analytics through Google Analytics
  • Advertising measurement and remarketing through Meta Pixel, Google Ads, and TikTok Pixel

These technologies may collect information such as your IP address, browser information, device information, and browsing activity. They do not authorize us to use or share your customized images, designs, or uploaded files for advertising, marketing, or promotional purposes without your explicit consent.

You may disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of the website.

Company: MAKILILI TECHNOLOGY CO., LIMITED (Hong Kong)
Website: https://makilili.com

Email: support@makilili.com

Location: Hong Kong SAR, China