1. Shipping Fees & Delivery Time

   Shipping fees are non-refundable once an order has been shipped.

   Order Processing & Production Time: Custom orders typically require 15–30 business days for production after the order and mockup have been confirmed. The actual time may vary depending on the order quantity, product type, and customization requirements. Please note that the time required for mockup preparation, review, and confirmation is not included in the 15–30 business day production period. Orders will be shipped after production is completed. Production time and shipping time are calculated separately.

   Delivery Time: Once the order has been shipped, delivery typically takes approximately 5–14 business days, depending on the destination country, shipping method, customs clearance, and local logistics conditions. Delivery times are estimates only and are not guaranteed.

   Estimated Total Time: The estimated total time from mockup confirmation to delivery is approximately 20–44 business days, excluding mockup preparation and approval time and any delays caused by customs, carriers, or force majeure events.

   Shipping Destinations: We offer worldwide shipping. However, due to differences in logistics conditions, customs regulations, and available shipping channels, shipping may not be available to certain remote or restricted areas, or additional shipping fees may apply. Available shipping methods and fees are shown at checkout.

   
   

2. Remote Areas & Additional Shipping Fees

   Please note that the shipping fees displayed at checkout apply to standard delivery regions only. For remote or isolated areas, shipping costs may require manual re-calculation. In such cases, we will contact you prior to shipment to confirm any additional charges.

   For customized products, the package weight is estimated based on production specifications. The final shipping cost will be determined according to the actual weight of the completed product. If there is a significant discrepancy between the estimated and actual weight, additional shipping fees may apply. We will contact you to confirm the difference, and any additional amount will need to be paid before shipment.

   
   

3. Customs Duties & Taxes

   Unless otherwise stated, international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

   💡 Special Shipping Channels: If your selected shipping method indicates "Delivered Duty Paid (DDP)" or "Tariff-Free":

   👉 If your selected shipping method is explicitly identified as Delivered Duty Paid (DDP) or tariff-free, applicable customs duties and import taxes are generally included in the shipping service. You normally will not be required to pay additional import duties upon delivery.

   👉 If local customs policies change unexpectedly, we may contact you to assist in resolving any duty-related issues.

   
   

4. Why are certain shipping options missing at checkout?

   If you cannot see specific shipping options during checkout, it may be due to the following reasons:

   📦 Package weight exceeds limits: The total weight of your order exceeds the maximum capacity allowed by that specific shipping channel.

   💰 Shipping cost optimization: In some rare cases, standard/economy shipping rates may be higher than express shipping. To protect our customers, the system automatically hides less cost-effective options.

   🌍 Regional service restrictions: There are currently no available logistics channels for that specific method in your shipping destination.

   🚢 Minimum weight requirement: Bulk shipping methods (such as sea freight or air freight) have not met the minimum weight threshold required by the carrier.

   
   

5. Production & Custom Orders

   All acrylic products are made-to-order and customized based on customer-provided designs or instructions.

   Production begins after the order and mockup have been confirmed. Due to the personalized nature of custom items, orders cannot be cancelled, modified, or refunded once production has started, unless there is an error on our part.

   
   

6. Damaged, Defective, or Incorrect Items

   If your product arrives defective, damaged, or incorrectly produced due to our error, you may request a replacement, or a proportional refund based on the actual number of affected items.

   Please contact us within 7 days of delivery and provide clear photographic or video evidence of the issue for verification. In these approved cases, we will cover all shipping costs for the return or replacement.

   
   

7. Non-Returnable Conditions (Customized Items)

   Due to the highly personalized nature of our acrylic products, we do not accept returns, exchanges, or refunds for non-quality-related issues.

   This includes, but is not limited to: change of mind, incorrect customer-provided designs, spelling/typo errors, or selecting the wrong size/color during checkout. Please double-check your design and specifications before placing an order.

   
   

8. Refund Process & Restocking Fee

For approved refunds, the refund will be processed after verification or after the returned item is received and inspected.

Once approved, refunds will be processed to the original payment method. The time required for the refund to appear in your account depends on the payment provider and may vary by payment method. Please refer to our Refund Policy for estimated processing times.

No restocking fee will be charged for any approved returns or replacements.